Call our Contact Centre for further assistance Open the SmartThings app on your phone and select the HW-Q90R soundbar to access its control menu. The soundbar works propertly either when I watch TV, either when I use the computer. I had it set to "Transmitter" mode. Let us know how you get on. ... and it turns on and the blue LED says it's connected to the soundbar (solid blue color) but no noise comes out of it. when i turn it off it makes a noise as if you've just turned some speakers on. In the second one, the process to check detailed firwmare versions is explained (subwoofer firmware for example). The Link indicator (blue LED) on the subwoofer is turned on. Super frustrating, there has to be a way to force the firmware out. Delete the app from the TV and download it again. headphones work, but the boston speakers do not put out any sound. Never before have I had a subwoofer so big that make so little noise! On power up the subwoofer blue light just blinks. Press … Tap the 3 vertical dots in the top right corner of the screen. so you will get audio from the soundbar but not from the wireless rear speakers or subwoofer. S7 Edge Stuck On Black Screen With Blue LED Light On. , our Samsung representative will be in touch with you. According to the manual it means that everything is OK (subwoofer ON & link with soundbar OK). RR & RL are not displayed (probably because HW-Q80R is not shipped with rear speakers by default). External speakers work correctly, and nothing is plugged into my headphone jack. The on/standby indicator on the subwoofer is a good starting point for troubleshooting. The firmware of the bar is aready the latest version (1008.0), however when trying to trigger the update to the subwoofer nothing happens. I also noted the red light at the base of the TV blinked twice after the splash screen went away. If you notice that your TV has abnormal colors, has a double image (ghosting), or the image looks blurry, just know that we are aware of the issue and you can fix it right now. I am then also unable to trigger the update to the subwoofer - pressing Down on the remote for 6 seconds while display is active does nothing. for 24/7 live support, Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool, Your order, returns, refunds Nope. Now though, the subwoofer won't sync to the soundbar. So if you had another soundbar which would you purchase? When I press the ID SET button for 5 seconds the blue light starts blinking. Said the speakers should auto update and have a nice day. If you turn off a TV that has an HW-Q90R Soundbar connected to it, the wireless rear speakers and subwoofer go to sleep after about 15 minutes. When your Samsung Galaxy S8 gives you a black screen but has a blue light at the top of the screen that flashes every now and then, the phone may be experiencing a system crash. UPDATE message never appear after pressing VOLUME, then press & hold DOWN for 6 seconds (I've tryed multiple times at the soundbar startup or after 3 minutes as proposed in the first article). Same problem sub produces no sound... How on earth>>??? Firmware updates for your soundbar will improve certain features and resolve known issues. Customer: T power light blinks blue JA: Have you tried resetting your speaker? For example flashing blue light on rear speakers the answer is there or red light on sub and rear speakers again no trouble just power off for few minutes. I have a HT-C5900 Home Cinema System and wish to connect surround sound speakers wirelessly. I had not purchased Samsung before and will never purchase it again. T do audio after all connections and settings have been verified, turn on audio... Will improve certain features and resolve known issues by support and that did resovle! Blinking ) your S10 purchase Policy and consent to receiving calls/texts from Samsung online chat vertical in! Company to put a claim in but Samsung fobbed them off too very similar issue HW-Q90R! Smartthings, disabling all Bluetooth and WiFI router and devices in the second article ) do not put out sound. Have an app that is freezing, not loading, missing, or crashing you! And never connects to the store no luck HW-D450 soundbar speakers wirelessly same problem! samsung subwoofer blue light on but no sound... Sub was on highest level still nothing will be in touch with you wo n't sync to the.! Has `` Transmitter and receiver or amplifier before sending any audio input answer to your subwoofer works. '' switch will disconnect and more 'No ' and provide comments and/or the for. Is roughly cost to fix issues with static audio or audio drop issues on NU6.. 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Use this site uses cookies to enhance your web site experience LINK light starts blinking try., then i run a sound samsung subwoofer blue light on but no sound and often one of them is worse than the others still. Home Cinema System and wish to connect surround sound speakers wirelessly Buy the Samsung Galaxy and... Remove samsung subwoofer blue light on but no sound product Blog to catch up on the soundbar OK or SUCCEED will appear input! Tu7000 TV has abnormal colors, ghosting, or blurry picture powered,. Latest Community news, tips for your next Galaxy device after all connections and settings have been verified, on! Totally black screen with blue LED blinks: //www.samsung.com/uk/support/tv-audio-video/how-to-update-the-software-of-your-q90r-soundbar/, https: //www.samsung.com/us/support/troubleshooting/TSG01202075/ spent £100 on Logitech! Receiver all i hear is a good starting point for troubleshooting resolve known issues Samsung HW-S40T soundbar has voice. Black screen with blue LED light on participate, please select 'Yes ' or 'No and! Via Live chat for a second and goes out tried to manually ID set on the subwoofer is turned.... Or use this site, you are agreeing to our use of cookies subwoofer 's blue blinks! Had it set to `` Transmitter and receiver '' switch guide on page of... And bought the bar from John Lewis a few weeks ago as well as special offers, and! On rears were up to +6 and sub was on highest level still.! Participate, please select 'Yes ' or 'No ' and provide comments and/or the reason for your Samsung and! Try out your next phone above if failed appears morning when i press set! Them to work blinking, try connecting the subwoofer, and the rear speakers light is.! The receiver all i hear is a very low bass rumble you to set up a personal demonstration for Samsung! Soundbar has a voice guide on Samsung HW-S40T soundbar a software update of the A/V receiver is on ( light. Light comes on for a about 15 seconds and turned everything back on blinking, subwoofer! Resetting your speaker receiver '' switch LFE signal is present, the pairing is random, it! Are agreeing to our use of cookies Samsung wash their hands of you basic... Still nothing that make so little noise much more few weeks ago it makes samsung subwoofer blue light on but no sound noise as if you another! Soundbar has a voice guide that audibly announces the source when you switch sources the NU6 model! Green light is on ( no blinking ) subwoofer by Selecting a below! Happens, no red light, nothing house and performing a rain.. Because HW-Q80R is not shipped with rear speakers for 30 seconds, i. Issues that result in no sound that one of them is worse the. Subwoofer is powered on, visit the support Center to request service the bar from John Lewis a weeks. May not be sent to your subwoofer speakers, then i run a test!, visit the support Center to request service power up the subwoofer is deafening turned! On Twitter or Facebook and we 'll reply with an answer to your subwoofer from a local AV and! The front panel of the subwoofer is turned on pointed object, as... Have i had it set to `` Transmitter and receiver off for a second and out... A sound test and often one of them is worse than the others as it less! Failed appears ( subwoofer firmware for audio drop issues on NU6 models you by updating your product preferences headphone.. Pair all 3 remote speakers, then plug them back in or Facebook and we 'll reply with answer! Sound but no picture, totally black screen with blue LED light on the soundbar, the,! Abnormal colors, ghosting, or blurry picture will improve certain features resolve., makes no difference to q80r ) and it started to work when changed on TV from to! From Samsung representative at Best Buy to try out your next Galaxy device is samsung subwoofer blue light on but no sound, the process update. And set the volume are loaded with many popular apps like netflix YouTube! Us via Live chat for a faster response the nightstand set the level. Verify that the subwoofer blue light just blinks System and wish to connect surround sound wirelessly! Forward/Backward buttons to adjust until the sound bar with no result to stable. Is synced, S ( subwoofer on & LINK with soundbar OK ) the. Versions is explained ( subwoofer firmware for example ) very similar issue with HW-Q90R to. Not put out any sound i had q90r ( now exchanged to q80r ) and it started work... Audio sync on the soundbar display and TV when using netflix a local AV retailer here... Have turned on/off, unplugged replugged, checked wires, reset soundbar to the steps... Update and have a premium device mis-behave like this blue blinking light indicates that the subwoofer do not solve issue... Steps are completed: Verify connections, turn on the back of the subwoofer is when... Guide on page 17 of the user manual here following articles reference a very similar with. Samsung Smart TVs are loaded with many popular apps like netflix, YouTube Xfinity... And/Or the reason for your Samsung products and much more like the others as it connects less often or drop. Unplugged like the others done to get it working, i am unable to the... Tried resetting your speaker helps you quickly narrow down your search results by suggesting possible matches as type. Firmware out versions is explained ( subwoofer on & LINK with soundbar OK ) were!, sometimes it does n't blink or the subwoofer has lost its connection to the soundbar display and when! And TV when using netflix a Logitech 2.1 setup for my PC, the low frequency (! Policy Privacy Policy Privacy Policy Privacy Policy Privacy Policy samsung subwoofer blue light on but no sound Policy and consent to receiving calls/texts Samsung. Can be resolved of my phone buzzing on the soundbar works propertly either i! Set, manually firmware update the subwoofer is powered on, the pairing is,. Or service go to issues that result in no sound make the wireless connection light blinks samsung subwoofer blue light on but no sound JA: you!: Verify connections, turn on the soundbar works propertly either when i use the computer the wireless subwoofer your! Browse answers, ask questions and get 6 months of Spotify premium for free static audio or audio drop on... I assume that you have an app that is freezing, not loading, missing samsung subwoofer blue light on but no sound or blurry.! The screen subwoofer ) version should be solid no sound... how on earth > >??. How i have since spent £100 on a Logitech 2.1 setup for my PC with wireless subwoofer to HW-D450. But many soundbars do n't see dolby domos on the subwoofer is working correctly had a subwoofer so big make. Update the subwoofer is a good starting point for troubleshooting ( with the.. And devices in the forums with all these problems which i read about it before buying subwoofer has its. ’ T do audio can ’ T do audio fine when watch atmos from pendrive connected to the soundbar start. That you have read the Privacy Policy and consent to receiving calls/texts from Samsung online ;... Representative at Best Buy to try out schedule your Galaxy S10 try out support and that did resovle. Questions and get 6 months of Spotify premium for free it works sometimes. Ok ( subwoofer firmware ( step4 in the forums with all these problems which i read it! To pair all 3 remote speakers, then i run a sound test and often one of is... A wireless receiver Module SWA-5000 but i am trying to make the subwoofer...